Burns Tools Reviews
(Rated by 14 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Customer Service4.4
- Price & Quality4.7
- Shipping & Delivery4.6
- Return Policy4.5
Recent Customer Reviews (14)
CĂ©line Gerritsma
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Benjamin Hoch
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Isobel Webb
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Mary Bray
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Nancy Davis
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Buffy King
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Gloria Rivera
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Charline Covillon
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Matthias Trommler
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Ralph Miller
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Burns Tools Pros & Cons
Pros
1
Wide Product Selection: Offers a variety of efficient tools and supplies, catering to both contractors and industry needs.
2
Competitive Pricing: Continually monitors competitors’ pricing to offer the best possible deal to customers.
3
Quality Blade Sharpening Service: Provides high-quality blade sharpening service, extending the service life of tools.
4
Delivery, Repair, and Service: Offers in-house repair service, road repair jobs on machinery, delivery, and setup for equipment purchases.
5
Customer Service: Prides itself on providing customer service and value that large discount houses cannot match.
6
Positive Reviews: Has positive reviews from customers, highlighting excellent product availability, lead times, and service.
CONS
1
Mixed Customer Reviews: Some customers have reported mixed experiences, including issues with order delays and unfulfilled promises.
2
Return Policy Issues: Some customers have had difficulties with the return policy, including issues with receiving a return authorization code and dealing with damaged items.
3
Customer Service Complaints: A few customers have reported poor customer service, including unresponsive emails and phone calls.
Burns Tools Features and Benefits
Features
Wide Product Selection
Stocks a variety of efficient tools and supplies, catering to both contractors and industry needs. Includes power tools from brands like Festool, DeWalt, Powermatic, and Makita.
Competitive Pricing
Continually monitors competitors’ pricing and adjusts its own to offer the best possible deal to customers.
Quality Blade Sharpening Service
Provides high-quality blade sharpening service, extending the service life of tools.
Delivery, Repair, and Service
Offers in-house repair service on tools, service technicians for road repair jobs on machinery, delivery, and setup for equipment purchases.
Customer Service
Provides customer service and value that large discount houses cannot match, including maintenance if a tool breaks down, help and advice on application problems, and pick up and delivery.